Overview
Drill-down
Unified Inbox
Live chat, feedback, captures, and other channels are read together and routed only when action is required.
Live Support
ServiceHub owns Live Chat. Accept, reply, escalate, and create tickets from this workspace. Transcripts stay in the shared conversation store — there is no Admin Live Chat console.
Feedback
Customer submissions stay in the product-feedback record. ServiceHub classifies, prioritises, and converts them into support or engineering tickets.
Customer Support
Engineering Operations
Affected URLs are first-class evidence. The command centre shows the technical roster, workload, and live queue.
Technical Team
QA assigns from this organisation's technical team. Each bar is current workload divided by that person's capacity.
Service catalogue
Published request types come from this workspace and from admin.elinomtech.com playbooks.
Incident Management
ServiceHub owns operational monitoring. Sentry is an adapter. Triage, escalate, and verify here — admin.elinomtech.com only governs credentials.
SLA & Response
Deadlines, warning, and breach states are calculated on the server. This workspace shows the countdown ServiceHub already stored. It does not change roles or permissions.
Disaster Recovery
Exercises never mix with real outage reporting. Platform playbooks sync from admin.elinomtech.com.
Inspect any URL
Embedded inspection is unavailable for this website. External Inspection Mode is available.
Page under review:
Quality programme
Sessions, module dependencies, business journeys, release readiness, contribution, and questions answered from tickets you can already open. Screenshot counts stay a workload figure.
Performance Intelligence
Submission performance is separate from verified (QA-passed) performance. Staff with zero activity stay visible.
Report & Analytics Centre
Figures come from the same authorised ServiceHub event layer as Performance Intelligence.